7.1 Subject to what is stipulated in GENERAL TERMS AND CONDITIONS Article 5, LUKA FLORES will offer the accepted Orders to the courier service as quickly as possible, but no later than within three days after receipt of the payment, unless a different delivery term has been agreed upon. In the event that the delivery suffers delays, or an Order cannot be fulfilled or can only be partially fulfilled, the Customer will be notified of this no later than three days after he or she placed the Order. In that case, the Customer is entitled to dissolve the Agreement at no cost.
7.2 If the customer provides inaccurate information or incorrect shipping address, the latter undertakes an obligation to reimburse us for all related expenses incurred from delivery, etc.
7.3 Following dissolution in accordance with the previous paragraph, LUKA FLORES will immediately repay the amount that the Customer paid.
7.4 The following delivery fees are applied:
Lithuania: delivery within the territory of Lithuania is free;
Baltics: delivery within the territory of Latvia, and Estonia is 3 EUR;
European Union countries: delivery fee to European countries is 14 EUR;
Other countries (Norway, Iceland, Switzerland, Canada, USA and Russia): delivery fee to other countries is 18 EUR*. (* When shipping more than one item, additional costs may apply. For exact delivery costs, please follow the information at the checkout or contact us at firstname.lastname@example.org)
Regarding charges of delivery to countries, other than listed above, please send an inquiry by email: email@example.com.
7.5 For Orders with a value of more than EUR 200.00, LUKA FLORES will not charge any shipping costs if the order is to be sent to an address within European Union. If the Order is to be sent to an address outside Europe, LUKA FLORES will not charge any shipping costs if the value of the Order exceeds EUR 400.00.
7.6 In the event that the Customer has chosen a more expensive delivery method than the cheapest standard delivery, LUKA FLORES will not repay the additional costs of the more expensive method. The Customer must send a request for such opportunity by e-mail: firstname.lastname@example.org
7.7 We deliver within the territory of Lithuania, all European Union countries also to Norway, Iceland, Switzerland, Canada, United States of America and Russia. Under a separate agreement, we can deliver to any other country in the world. To order this service, please send us an email to the address: email@example.com
7.8 If the customer requires the item to be delivered to a country outside the European Union, the latter undertakes an obligation to pay all import taxes, customs and/or intermediation charges, if applicable, for the transportation or distribution of the items listed in the order. The customer is held responsible for the provision of all the information and documents required by the customs or other authorities of the customer’s country for proper and effective delivery of the ordered item to the customer. We recommend prior to completing the purchase authorization to consult the local customs authorities regarding the final price of the item delivered to the country in question.
7.9 The title to Products only passes to the Customer after the purchase amount has been paid in full.
7.10 LUKA FLORES dispatches the order within 3 working days from the day of customer’s payment for the item.
7.11 Within the territory of Lithuania, Latvia, Estonia items are delivered within 1–2 working days from the day of dispatch, except for Neringa (Lithuania). No dispatch confirmation is sent to the Customer.
7.12 To foreign countries and Neringa (Lithuania): items sent abroad and to Neringa (Lithuania) are delivered within 2–18 working days from the day of dispatch. To foreign countries, we will send a dispatch confirmation to the Customer by email containing also shipment number for tracking the item. Please note that not all countries provide with the postal services of item tracking.
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